Service and Customer Relations

Interactive Proposal Process

• Contact NovaLink directly. Ask questions and get quick answers
• The NovaLink team will assist in identifying and accommodating the important criterion relevant console furniture
• Project location, scope and schedule
• Tasks and operations (as they affect the console design)
• A plan of the prospective installation space (best as a DWG CAD file)
• Preferred NovaLink Console Construction(s) from the web site
• Alternatively, sketch of a desired console concept with general dimensions
• Project requirements for user access and ergonomic standards
• Architectural options with (i) open consoles or dressed with side / end panels, (ii) open or enclosed base structures, (iii) low profile or with stacked monitors, (iv) large elevated monitors as a video wall, and (v) with acoustic privacy panels
• Trim designs (by designer) using standard and non-standard materials and finishes
• Project monitors. Brand, model numbers and quantity
• Project CPUs. Brand, model number and quantity
• Rack mount equipment. Dimensions and quantity of vertical U spaces
• Electrical power with hard wired or plug in connections (USA and British standard fittings)
• Special features (on a made to order basis) can include inset touch screens and cable ports, utility counters, shared conferencing extensions, and storage modules etc
• Proposals include itemized quotation(s) with project specific logistics, layout plans, a CG image and tech details as required
• The assigned Project manager will interact with the Customer's project team to review and update the specification if necessary

Obtain a Cad Block

• Cad Blocks (DWG files) are available for standalone consoles and / or expanded layouts of multiple consoles in connected clusters
• The NovaLink Product Management team will provide CAD Blocks based on supplied project information
• Furthermore, at the Customer's request, the NovaLink team will explore other configurations for the console and / or the layout of the room

Made to Order Production

• NovaLink parametric contract furniture™ is manufactured in Canada with extensive USA content
• Each purchase is assigned to a Project Manager and produced on a made-to-order basis
• Both the product design and the production process (for Series 7.5) has been optimized for minimal factory floor space, safe working conditions and reduced consumption of materials, energy and labour
• The console base structure is robust and durable (powder painted 11 ga steel components with a 25-year warranty)
• Series 7.5™ Consoles are assembled (95%), wired and QC approved in the factory
• The Series 5.5 Spine System, (an NLnovalink ™ legacy product) continues to be available with new upgrades (including sit-to-stand desk tops)
• The Series 5.5 Spine System is offered at standard prices, on standard lead times and with the standard warranty
• Both Series 7.5™ and Series 5.5™ are 99% recyclable; all components can be returned to the factory door

Logistical Services

• Each Customer purchase will be assigned to a NovaLink Project Manager who will interface with the Customer’s Project Team to review specified details and prepare a schedule for delivery and installation
• The Project Manager will maintain a gantt chart
• A plan with console footprints will be supplied to show the floor interface and assist in locating perforations for power and I.T. cables
• Assembled, wired and QC approved in the factory, each unit is free standing and requires minimal packaging & minimal onsite labour
• Consoles can be installed by the Customer’s local service team (cost-efficient)
• Project specific installation instructions are available upon request
• Technical support and supervision is available on line or on site; video communications enables day-1 installation or day-2 service visits to be affective and cost efficient
• Electrical power connection is available as plug in or hardwired (with USA or UK standard fittings); hardwired electrical connections are by the Customer’s electrician; plug in floor monuments should be located under the console in the open interface space
• Cables passing through a cable chain should add minimum 36” in length; the large capacity cable chain provides contiguous 2” x 5”
• Logistics for freight are itemized according to the circumstances of each project
• NovaLink can deliver and install consoles in business centers around the world

• Single (1) Zone reference 1: To raise and lower the monolithic work deck
• Dual (2) Zone reference 1: To raise and lower ‘both’ the front work deck and the adjacent monitor rack
• Dual (2) Zone reference 2: To raise and lower ‘only’ the adjacent monitor rack
• Dual (2) Zone reference 3: To raise and lower ‘only’ the work deck
• Triple (3) Zone reference 1: To raise and lower ‘both’ of the monitor racks
• Triple (3) Zone reference 2: To raise and lower ‘only’ the rear monitor rack
• Triple (3) Zone reference 3: To raise and lower ‘only’ the middle monitor rack
• Triple (3) Zone reference 4: To raise and lower ‘only’ the work deck